Frequently Asked Questions
| What security measures are taken by imaginehomeaccents.com? |
Consumers and companies are able to order products through our website with complete security in mind when placing orders. Imaginehomedecor.com uses 128-bit encryption key over Secure Socket Layer (SSL) to provide the highest level of security. SSL provides encryption between web browsers and web servers.
| What is your Return Policy? |
If you are dissatisfied with ANY of our Home Accent products, you may return the item for a full refund within 30 days of the item being shipped less shipping costs. The buyer is urged to check for damages, that might have occurred during delivery, before acknowledging receipt from the carrier. Returns must be reported within 10 days of your receipt of goods. Returned merchandise must be in the original carton and packaged properly. In the event that you need to return a product, please contact us for return instructions. Returns on items will be accepted within 30 days and a refund will be credited back to your credit card minus any shipping, handling or freight charges.What happens if the item is Damaged in transit?If an item is received as Damaged goods, return it back to us and we will replace your order. The buyer is urged to check for damages, that might have occurred during delivery, before acknowledging receipt from the carrier. Damages must be reported within 10 days of your receipt of goods
What shipping method do you use?
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Orders are shipping via UPS and US Postal services. Delivery dates will depend upon the Ship to Address, however in most cases orders will be delivered on average in 7-10 business days.
****NO HANDLING FEES****
Flat shipping rate of $9.99 to all destinations within the Continental United States.
Flat shipping rate of $19.99 to all destinations in Canada.
We do ship Internationally as well. For shipping rate details to International destinations please contact us by e-mail at support@imaginehomeaccents.com, before placing the order, so we may give you a more accurate calculation on shipping rates.
| Do you offer Rush Deliveries? |
We are more than happy to accommodate any Rush orders. Please e-mail us at support@imaginhomeaccents.com for Product availability and Shipping details.
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What payment methods do you accept?
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We accept Visa, Mastercard and Paypal through our secure merchant gateway.
